KIHC
Reduce Churn Rates and Boost Customer Satisfaction: Support Your Customers with Personalized Onboarding

As a customer support specialist at https://deeptechlabs.co.ke/ I am pleased to present my proposal for a personalized onboarding service for new customers to help them integrate your services into their workflows. As a customer support specialist, I believe I can offer a valuable service to your customers that will increase their satisfaction and reduce churn rates.

The details of the proposal are as follows:

Service: Personalized onboarding service for new customers

I will provide one-on-one consultations to new customers to help them understand how to integrate your services into their workflow. In addition, I will create video tutorials and technical documentation to supplement the consultations and provide customers with a range of resources to choose from. I will also provide customized recommendations to customers based on their specific needs and help them find the right solutions for their business. Based on the customer’s unique needs and requirements, I will create customized workflows for them, which will help them to integrate your SaaS product into their existing workflow more efficiently.

Deliverables:

Access to video tutorials and technical documentation.
Customized recommendations for integrating services into customers’ workflows(This will involve identifying pain points in their current processes and suggesting ways to use your services to solve those problems)
Customized workflows.
Email support for additional questions and troubleshooting.
1-hour personalized training session with a customer’s team.

Benefits:

Reduces churn rates by providing customers with personalized support and resources.
Improves customer satisfaction by helping them get the most out of your product.
Empowers customers to find solutions on their own by creating a comprehensive knowledge base or FAQ section.

Pricing:

Basic Package:

2 one-on-one consultations
Access to video tutorials and technical documentation
Customized recommendations for integrating services into customers’ workflows
Price: KSH X per customer

Middle-tier Package:

3 one-on-one consultations
Access to video tutorials and technical documentation
Customized recommendations for integrating services into customers’ workflows
Email support for additional questions and troubleshooting
Price: KSH Y per customer

Premium Package:

4 one-on-one consultations
Access to video tutorials and technical documentation
Customized recommendations for integrating services into customers’ workflows
Customized workflows
Email support for additional questions and troubleshooting
1-hour personalized training session with a customer’s team
Price: KSH Z per customer

I believe that my service will provide your customer base with the support they need to successfully integrate your services into their workflows. If you are interested in discussing this proposal further, please let me know.

Thank you for your time and consideration.

Effortlessly Update Your Website with a Custom Backend Solution: Let Me Handle the Heavy Lifting!

As a backend developer at https://deeptechlabs.co.ke/, I would like to offer my services to anyone who needs to edit their website content or make any other updates. If you’re struggling to manage your website, I can create a robust backend that will make it easy for you to perform CRUD operations.

I understand that not everyone is comfortable with coding or backend development, and that’s where I can help. By creating a user-friendly backend interface, you can easily make changes to your website without needing any technical knowledge.

With my expertise in backend development, I can also create additional functionalities as per your requirements. Whether you need to add new features or integrate with third-party services, I can help you achieve your website goals.

So, if you want to streamline your website management and stay on top of updates, feel free to reach out to me. Let’s collaborate and create a seamless user experience for your website visitors. I look forward to hearing from you!

Revolutionize Your Business Payments with Easy Mpesa Integration in Kenya

With over 40 million registered users, M-PESA has become a popular payment method in Kenya, leading many businesses to integrate the mobile money service into their operations for greater convenience and accessibility for customers. In the integration guide below provided by Robert a senior software engineer at https://deeptechlabs.co.ke/ we will use Node.js, a JavaScript runtime, and MongoDB, a NoSQL database management system.

Step 1: Register for an Mpesa API account

To use the Mpesa API, you’ll need to register for an account on the Safaricom developer portal and create an app. Once you’ve done this, you’ll get access to an API key and a secret key that you’ll use to make requests to the API.

Step 2: Install necessary packages

In your Node.js project, you will need to install the axios package, which we will use to make HTTP requests to the Mpesa API. You can install axios by running the following command in your terminal:

npm install axios
Step 3: Create a function to generate authentication token

To make requests to the Mpesa API, you’ll need to include an authentication token in the request headers. The authentication token is generated using your API key and secret key. Here’s an example of a function that you can use to generate the authentication token:

const axios = require('axios');
const base64 = require('base-64');

const generateAccessToken = async () => {
  const consumer_key = 'YOUR_API_KEY';
  const consumer_secret = 'YOUR_SECRET_KEY';

  const credentials = `${consumer_key}:${consumer_secret}`;
  const encodedCredentials = base64.encode(credentials);

  const url = 'https://sandbox.safaricom.co.ke/oauth/v1/generate?grant_type=client_credentials';

  try {
    const response = await axios.get(url, {
      headers: {
        'Authorization': `Basic ${encodedCredentials}`
      }
    });
    return response.data.access_token;
  } catch (error) {
    console.log(error.response.data);
    return null;
  }
};

In this example, we use the base-64 package to encode the API key and secret key. We then make a GET request to the https://sandbox.safaricom.co.ke/oauth/v1/generate endpoint, passing the encoded credentials in the Authorization header. The response from this endpoint contains the authentication token, which we extract and return.

Note that we’re using the Safaricom sandbox environment in this example. When you’re ready to go live, you’ll need to use the production environment instead.

Step 4: Make requests to the Mpesa API

Once you have the authentication token, you can make requests to the Mpesa API to perform various transactions. Here’s an example of how you can make a request to the C2B Simulate endpoint to initiate a payment:

const initiatePayment = async () => {
  const access_token = await generateAccessToken();

  const url = 'https://sandbox.safaricom.co.ke/mpesa/c2b/v1/simulate';

  const data = {
    'ShortCode': 'YOUR_SHORTCODE',
    'CommandID': 'CustomerPayBillOnline',
    'Amount': '10',
    'Msisdn': '254708374149',
    'BillRefNumber': 'TestAPI'
  };

  const response = await axios.post(url, data, {
    headers: {
      'Authorization': `Bearer ${access_token}`,
      'Content-Type': 'application/json'
    }
  });

  console.log(response.data);
};

In this example, we first generate the authentication token using the function we created earlier. We then define the data that we want to send in the request body. This includes the shortcode that identifies your Mpesa account, the CommandID which is set to CustomerPayBillOnline, the amount to be paid, the phone number of the person making the payment, and a unique reference number.

We then make a POST request to the https://sandbox.safaricom.co.ke/mpesa/c2b/v1/simulate endpoint, passing the authentication token in the Authorization header and the data in the request body. The response from the endpoint contains the status of the payment.

Step 5: Integrate Mpesa API with MongoDB

To integrate Mpesa API with MongoDB, you can create a collection in your database to store the details of each transaction that you make using the API. Here’s an example of how you can create a transactions collection and save the details of a transaction to the collection:

const MongoClient = require('mongodb').MongoClient;

const saveTransaction = async (transaction) => {
  const uri = 'mongodb://localhost:27017';
  const client = new MongoClient(uri, { useNewUrlParser: true, useUnifiedTopology: true });

  try {
    await client.connect();

    const database = client.db('mydb');
    const collection = database.collection('transactions');

    const result = await collection.insertOne(transaction);
    console.log(`Transaction saved with ID: ${result.insertedId}`);
  } catch (error) {
    console.log(error);
  } finally {
    await client.close();
  }
};

// Example usage
const transaction = {
  'ShortCode': 'YOUR_SHORTCODE',
  'CommandID': 'CustomerPayBillOnline',
  'Amount': '10',
  'Msisdn': '254708374149',
  'BillRefNumber': 'TestAPI'
};

saveTransaction(transaction);

In this example, we use the MongoClient to connect to the MongoDB instance running on localhost:27017. We then connect to the mydb database and the transactions collection. We use the insertOne method to insert the transaction into the collection, and log the ID of the inserted document to the console.

Note that you will need to modify the uri variable to match the URI of your MongoDB instance.

With these steps, you can easily integrate Mpesa API with your Node.js and MongoDB application. You can use the same approach to integrate other APIs with your application, as long as they have HTTP endpoints that you can call using an HTTP client library like axios.

Step 6: Error Handling

Error handling is an important aspect of any application that interacts with external APIs. In the case of Mpesa API, errors can occur due to various reasons such as incorrect authentication credentials, invalid input data, or system errors.

To handle errors in our Node.js application, we can use try-catch blocks to catch and handle errors that occur during API calls or database operations. We can also use the axios error handling mechanism to handle HTTP errors returned by the Mpesa API.

Here’s an example of how you can handle errors when making an API call to Mpesa API:

const axios = require('axios');

const makePayment = async (transaction) => {
  const consumerKey = 'YOUR_CONSUMER_KEY';
  const consumerSecret = 'YOUR_CONSUMER_SECRET';
  const auth = `Basic ${Buffer.from(`${consumerKey}:${consumerSecret}`).toString('base64')}`;

  const url = 'https://sandbox.safaricom.co.ke/mpesa/c2b/v1/simulate';

  try {
    const response = await axios.post(url, transaction, {
      headers: {
        'Authorization': auth,
        'Content-Type': 'application/json'
      }
    });

    console.log(response.data);
  } catch (error) {
    console.log(error.response.data);
  }
};

// Example usage
const transaction = {
  'ShortCode': 'YOUR_SHORTCODE',
  'CommandID': 'CustomerPayBillOnline',
  'Amount': '10',
  'Msisdn': '254708374149',
  'BillRefNumber': 'TestAPI'
};

makePayment(transaction);

In this example, we use the try-catch block to catch any errors that occur during the API call. If an error occurs, we log the error message to the console using the console.log function.

We also use the axios error handling mechanism to catch HTTP errors returned by the API. If an HTTP error occurs, we log the error message returned by the API to the console.

In this tutorial, we have learned how to integrate Mpesa API with a Node.js and MongoDB application. We have covered the basics of the Mpesa API, how to authenticate with the API, how to make API calls, how to handle errors, and how to store transaction data in a MongoDB database.

By following these steps, you can easily integrate Mpesa API with your Node.js and MongoDB application, and start accepting mobile payments from your customers.

Step 7: Storing Transaction Data in MongoDB

Now that we have successfully made a payment using the Mpesa API, the next step is to store the transaction data in a MongoDB database. We will use the mongoose package to interact with MongoDB.

First, let’s install the mongoose package using NPM:

npm install mongoose

Next, let’s create a Transaction model in models/transaction.js file:

const mongoose = require('mongoose');

const transactionSchema = new mongoose.Schema({
  transactionType: {
    type: String,
    required: true
  },
  transactionId: {
    type: String,
    required: true
  },
  transactionTime: {
    type: Date,
    required: true
  },
  amount: {
    type: Number,
    required: true
  },
  phoneNumber: {
    type: String,
    required: true
  },
  status: {
    type: String,
    required: true
  },
  resultCode: {
    type: Number,
    required: true
  },
  resultDesc: {
    type: String,
    required: true
  },
});

const Transaction = mongoose.model('Transaction', transactionSchema);

module.exports = Transaction;

This model defines the schema for storing transaction data in the database. We have defined the following fields:

  • transactionType: the type of transaction (e.g., C2B, B2C, B2B, etc.)
  • transactionId: the transaction ID returned by the Mpesa API
  • transactionTime: the time the transaction was made
  • amount: the amount of the transaction
  • phoneNumber: the phone number of the customer making the transaction
  • status: the status of the transaction (e.g., Completed, Failed, Cancelled, etc.)
  • resultCode: the result code returned by the Mpesa API
  • resultDesc: the result description returned by the Mpesa API

Next, let’s update our makePayment function in mpesa.js file to save the transaction data in the MongoDB database:

const Transaction = require('../models/transaction');

const makePayment = async (transaction) => {
  // ...

  try {
    const response = await axios.post(url, transaction, {
      headers: {
        'Authorization': auth,
        'Content-Type': 'application/json'
      }
    });

    const { TransactionType, TransID, TransTime, Amount, MSISDN, ResultDesc, ResultCode } = response.data;
    const transactionData = {
      transactionType: TransactionType,
      transactionId: TransID,
      transactionTime: new Date(TransTime),
      amount: Amount,
      phoneNumber: MSISDN,
      status: ResultDesc,
      resultCode: ResultCode,
      resultDesc: ResultDesc,
    };

    const savedTransaction = await Transaction.create(transactionData);
    console.log('Transaction saved to database:', savedTransaction);
  } catch (error) {
    console.log(error.response.data);
  }
};

In this updated function, we create a new Transaction object using the transaction data returned by the API. We then use the create method of the Transaction model to save the transaction data in the MongoDB database.

Finally, we log a message to the console indicating that the transaction has been saved to the database.

Conclusion

In this final step, we learned how to store transaction data in a MongoDB database using the mongoose package. We updated our makePayment function to save transaction data to the database using the create method of the Transaction model.

By following the steps outlined in this guide, you should now have a basic understanding of how to integrate the Mpesa API with a Node.js and MongoDB application.

Of course, there are many other features of the Mpesa API that we did not cover in this guide, such as checking transaction status, reversing transactions, and more. However, the concepts and techniques we covered here should provide a solid foundation for building more complex Mpesa-powered applications.

As you continue to work with Node.js and MongoDB, you will likely encounter new challenges and opportunities to learn and grow. Remember to stay curious, experiment, and don’t be afraid to ask for help when you need it.

To summarize, here are the key steps we covered in this guide:

  1. Set up a new Node.js project and install the required packages (axios, dotenv, and express).
  2. Create a .env file to store the Mpesa API credentials.
  3. Set up an express server and create a POST route for making payments.
  4. Create a mpesa.js module to handle API interactions.
  5. Use the axios package to make a payment request to the Mpesa API.
  6. Parse the response data and log the results to the console.
  7. Use the mongoose package to store transaction data in a MongoDB database.

With these steps in mind, you should be well-equipped to start building your own Mpesa-powered applications using Node.js and MongoDB.

Good luck and happy coding!

 

Meet Robert: Senior Software Engineer

My name is Robert. I am a senior software engineer at https://deeptechlabs.co.ke/ I am a passionate and highly motivated software engineer. I believe I have the skills and experience needed to contribute to any team and help them shape their products from Coding, Cloud Computing, Data Analysis and Machine Learning, UI/UX Design, Cybersecurity and Digital Marketing. With my experience in the tech industry leading diverse teams of software engineers both locally and internationally and a strong background in software development, I am confident in my ability to work closely with product delivery squads to build robust, well-engineered solutions.

I have experience using extreme programming practices such as CI/CD, TDD, Agile development and I am always looking for opportunities to learn and grow my skills. In my previous roles, I have worked closely with cross-functional teams of product owners, account managers, and end-users to translate business problems into platform solutions. I am confident in my ability to collaborate with any team to help drive their tools, solutions, and practices forward.

I have experience working with a range of technologies and frameworks, including Python, Node.js, AI, React, Angular, Loopback, Express, Django, Cloud Computing (AWS), Microsoft 365, Version Control Tools (Git), HTML 5, Elixir, MongoDB, CSS, Bootstrap 4, Java, JavaScript, PHP, Laravel, Dart, Flutter, Serenic Navigator, MySQL, Operating Systems, Figma, Data Science, Machine Learning, Docker, and MS. Dynamics.

I am excited about the opportunity to work in a respectful, transparent, and collaborative environment. I am a pragmatic engineer who actively avoids over-engineering solutions and understands how to maintain the high quality of code in a delivery-focused environment.

Why Your Business in Kenya Needs an IT Consultant

As a business owner in Kenya, you understand the importance of maximizing efficiency in every aspect of your operations. In today’s digital age, technology has become a vital tool in achieving this goal. However, managing and optimizing technology can be a daunting task, especially for businesses that lack the necessary expertise. This is where an IT consultant comes in.

An IT consultant is a professional who specializes in providing expert advice on how to utilize technology to improve business operations. They have the knowledge and experience necessary to analyze your company’s IT infrastructure and identify areas that require improvement. They can also provide recommendations on the latest technology trends and how to integrate them into your existing systems.

One of the primary benefits of hiring an IT consultant is that they can help you maximize efficiency in all areas of your business. By analyzing your current processes and systems, they can identify areas where technology can be used to streamline operations, reduce costs, and improve productivity. This can include things like automating repetitive tasks, implementing cloud-based solutions for data management, and providing remote access to employees.

Another advantage of working with an IT consultant is that they can help you stay up-to-date with the latest technology trends. Technology is constantly evolving, and it can be challenging to keep up with the latest developments. An IT consultant can ensure that your business is using the most advanced technology available, which can give you a competitive edge in your industry.

In addition, an IT consultant can help you mitigate the risk of data breaches and other cybersecurity threats. With the increasing amount of data that businesses collect and store, cybersecurity has become a critical concern. An IT consultant can help you implement security protocols to protect your data, as well as provide training to your employees on how to identify and avoid potential cyber threats.

Overall, hiring an IT consultant can be a game-changer for your business in Kenya. With their expertise in technology and business operations, they can help you maximize efficiency, stay up-to-date with the latest technology trends, and mitigate the risk of cybersecurity threats. So if you’re looking to take your business to the next level, consider hiring an IT consultant today here https://deeptechlabs.co.ke/